Refund & Delivery Policy


 Order Accuracy & Customer Satisfaction

We are committed to preparing all orders accurately and with high quality. If your order is incorrect, missing items, or does not meet reasonable quality expectations, please contact us within 45 minutes of pickup or delivery so we can address the issue.


 Refunds, Replacements & Store Credit

Refunds are not guaranteed and are issued at management’s discretion.


When appropriate, we may offer:

  • A remake of the order
  • Store credit for a future purchase
  • A partial or full refund

To evaluate a request, we may require:

  • Proof of purchase
  • Photo evidence of the issue
  • Return of the product (when applicable)


 Non-Refundable Situations

We do not provide refunds or replacements for:

  • Change of mind after the order is placed
  • Incorrect delivery address or contact information provided by the customer
  • Failure to answer the door or phone at delivery
  • Orders left unattended at the customer’s request
  • Delays caused by weather, traffic, staffing, or high order volume
  • Minor variations in appearance that do not affect quality or safety


 Delivery Policy

  • Delivery times are estimates only and not guaranteed
  • We are not responsible for delays beyond our control
  • Customers must provide accurate delivery information
  • We reserve the right to cancel or refuse delivery if:
  • Conditions are unsafe
  • The address is inaccessible
  • Additional delivery fees may apply based on distance


 Online Orders & Payment Disputes

By placing an order, you agree to this policy.
We reserve the right to dispute chargebacks for orders that were properly prepared and delivered, using order records, timestamps, and delivery confirmation.


 Policy Disclosure & Legal Compliance

Ohio Law (Applies in Dayton / Montgomery County)

  • Under the Ohio Consumer Sales Practices Act:
  • Businesses are not required to offer refunds
  • BUT refund policies must be clearly posted before purchase
  • Policies cannot be hidden only on receipts
  • Businesses must not mislead customers or misrepresent services
  • If no policy is posted, customers may be entitled to a refund by default
  • “All sales final” policies are legal if clearly disclosed in advance

 Montgomery County and Dayton do not add extra refund rules beyond Ohio law.


Federal Law (Applies Nationwide)

Under the Federal Trade Commission:

  • Businesses must:
  • Avoid deceptive or misleading practices
  • Honor advertised promises (e.g., delivery guarantees)
  • Deliver goods/services as agreed or offer a remedy

Failure to deliver or fulfill an order as promised can be considered deceptive conduct under consumer protection standards


 Right to Refuse Service

We reserve the right to refuse service or deny refunds in cases of suspected fraud, abuse of this policy, or repeated complaints inconsistent with order records.


 Policy Acknowledgment

This policy is posted in-store and/or online prior to purchase. By placing an order, you acknowledge and agree to these terms.